List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1 | Identify customer requirements | 1.1 | Questioning techniques are applied to determine the nature of customer requirements |
| | 1.2 | Potential site problems or site-specific requirements are identified |
2 | Access and interpret information | 2.1 | All available information relating to customer-specific requirements is gathered, recorded and confirmed with the customer |
| | 2.2 | Information on options that potentially meet the customer's requirements is accessed and interpreted |
3 | Provide advice to customer | 3.1 | Viable options relating to products, techniques or solutions that are relevant to the customer's requirements are generated |
| | 3.2 | Information on available options relating to products, techniques or solutions is provided to the customer |
| | 3.3 | Features, benefits, limitations and safety implications relating to available options are explained to the customer |
| | 3.4 | The customer is advised to seek specialist advice, where warranted |
Interpret work order and locate and apply relevant information
Apply safe handling requirements for equipment, products and materials, including use of personal protective equipment
Identify materials used in the work process
Follow work instructions, operating procedures and inspection processes to:
minimise the risk of injury to self or others
prevent damage to goods, equipment and products
maintain required production output and product quality
Provide advice to customers on three (3) occasions with each involving a different central subject
Use mathematical ideas and techniques to correctly complete measurements, calculate area and estimate material requirements
Communicate ideas and information to enable confirmation of work requirements and specifications and the reporting of work outcomes and problems, interpret basic plans and follow safety procedures
Avoid backtracking, work flow interruptions or wastage
Work with others and in a team by recognising dependencies and using cooperative approaches to optimise work flow and productivity
Interpretation of plans, drawings and worksheets
Interior design principles
Types of motorisation
Energy conservation methods
Types of wall and ceiling construction
Assessors must:
hold training and assessment competencies as determined by the National Skills Standards Council (NSSC) or its successors
have vocational competency in the furnishing industry at least to the level being assessed with broad industry knowledge and experience, usually combined with a relevant industry qualification
be familiar with the current skills and knowledge used and have relevant, current experience in the furnishing industry.
Assessment methods must confirm consistency of performance over time rather than a single assessment event and in a range of workplace relevant contexts.
Assessment must be by observation of relevant tasks with questioning on underpinning knowledge and, where applicable, multimedia evidence, supervisor’s reports, projects and work samples.
Assessment is to be conducted on single units of competency or in conjunction with other related units of competency. Foundation skills are integral to competent performance in the unit and should not be assessed separately.
Assessment must occur on the job or in a workplace simulated facility with relevant process, equipment, materials, work instructions and deadlines.
Access is required to sample products, visual aids and customer specifications.